Privacy Policy

Last updated: September 4, 2026

This Privacy Policy explains how Northland Pipeworx collects, uses and protects your personal information when you interact with our website and services. We take your privacy seriously and are committed to handling your data with transparency, care and respect, in line with the Privacy Act 2020 (New Zealand).‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ ‎ ‎ ‎ ‎‎ ‎ 
By using this website, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of the website.

Interpretation and Definitions

To ensure clarity, the following definitions apply:

    • “You” or “Your” refers to any individual or entity using the website.

    • “Company,” “We,” “Us,” or “Our” refers to Gem Builders.

    • “Personal Data” means any information that can identify you, such as your name, email, phone number or address.

    • “Usage Data” includes information automatically collected during website use, such as IP address, browser type, or time spent.

    • “Cookies” are small files stored on your device to enhance your browsing experience.

    • “Service Providers” refers to trusted third parties who support our business, such as tradespeople or analytics partners.

Interpretation and Definitions

Personal Data

When you engage with Northland Pipeworx, we may collect:

    • Full name

       

    • Email address

       

    • Phone number

       

    • Physical address

       

    • Project-related information submitted via contact forms (e.g. details about a drainage, septic, or water tank job)

       

Usage Data

 Automatically collected data may include:

    • Browser type and device information

    • IP address and general location

    • Pages visited and time spent on the site
Cookies and Tracking Technologies

Our website uses Google Analytics, and Google Ads and Meta (Facebook) tracking pixels, to understand how visitors use the site and to measure the performance of our advertising. Cookies help us:

    • Enhance site functionality

       

    • Remember user preferences

       

    • Monitor performance and usage

       

    • Maintain website security

       

You can disable cookies in your browser settings, but this may limit certain features.

How We Use Personal Data

We use the data we collect to:

    • Respond to your enquiries and requests

       

    • Provide accurate service quotes and updates

       

    • Manage client communication during a job

       

    • Maintain service records

       

    • Meet legal and regulatory requirements

       

We do not sell your data. Information is only shared with subcontractors, service providers or legal authorities as necessary.

Data Retention

We retain your information only for as long as necessary to:

    • Manage communication and service delivery

    • Keep accurate records

    • Meet legal obligations

Once no longer required, your data is securely deleted or anonymised.

Security of Personal Data

We use appropriate administrative, technical and physical measures to protect your data. While no system is completely secure, we work to safeguard your information to the best of our ability.

Sharing of Information

We may share your data:

    • With subcontractors or professionals involved in your project

    • With service providers who assist with our website or operations

    • With authorities when required by law

    • With your consent for specific uses

All third parties are expected to handle your data responsibly and in line with privacy standards.

Your Rights

Under the Privacy Act 2020, you have the right to:

    • Request access to the data we hold about you

       

    • Request corrections to any inaccurate information

       

    • Ask for deletion of your personal data, where applicable

       

    • Withdraw consent for non-essential uses (e.g. marketing)

       

    • File a complaint with the relevant privacy authority

       

To exercise these rights, please contact us using the details below.

Transfer of Data

Your data may be stored or processed outside your local area, including by third-party service providers such as analytics or hosting platforms. We take steps to ensure it is handled securely and in accordance with this policy.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us and we will remove it.

Links to Other Websites

This website may include links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting personal information.

Business Transitions

In the event that Northland Pipeworx undergoes a merger, acquisition or similar change, your information may be transferred as part of the business transition. We will notify you where legally required.

Updates to This Privacy Policy

We may update this policy as needed. Changes will be posted on this page along with an updated revision date. Please review this page periodically for any updates.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Scroll to Top